"You did such a wonderful job of transporting my cat
at such a young age, I felt very comfortable leaving my
cat Cleo in Monique's loving care. It was a plus that
you are a vet nurse which made me much more comfortable
than I felt at first.
This is a big credit to your company. Thank you to
you and your company for your excellent work and
wonderful communication. I will be recommending you to
anyone who is transporting a pet. Thank you once
PJ - Auckland
Just sending you a few photo's of Tabu. His travels went well - I think he was a bit stressed on his arrival in Perth - but it was expected. He is VERY HAPPY now and all back to normal!
Here are photo's of when we dropped him off in
Auckland, loading him into our van on his arrival in
Perth (exhausted), enjoying Perth's fresh air and on
the doggie beach with his
new buddies! Thanks again for everything and all your help.
Elonka (Tabu - Boxer Dog: Auckland, NZ to Perth, Australia)
Just wanted to say thank-you for sorting the problem
out on Friday with NZ cargo. I was starting to panic
cos I thought I wouldn't see my
little man. Anyhow, Diesel has settled into his new
home and he's such a lovely wee pup.
So placid and
full of love. I took some pics of Diesel and Dad on the weekend.
(Mini Schnauzer Puppy: Auckland, NZ to Wellington, NZ)
Milo here .... My mum and I are settling well into Adelaide, Australia.
Thanks for helping me to get here and for allowing my mum to be able to take me overseas with her.
Also for making things as least stressed as possible, and getting any extra info we requested. You provided an excellent service: friendly, fast and reliable, with reasonable / competitive prices.
I would certainly recommend you to any of my furry
4-legged friends, and my mum to hers, both here and
back in NZ.
(Milo - Auckland, NZ to Adelaide, AUS)
Sorry it took me so long to respond, my internet was just connected today, this is my first e-mail in over a week. Thank you so much for
the wonderful e-mail about your experience with Ziggy, I love the pictures, they are so cute. I appreciate all the care you took inarranging her travel, the cage was still pretty dry thanks to all the shredded paper you put in. You were right, she didn't go to the toilet in her carrier, I think the little bit of dampness was from her water dish, but she seemed to be as comfortable as possible. Ziggy is doing great at our home, she is adjusting just fine. The Los Angeles portion of her trip turned out fine, everyone we encountered that had anything to do with Ziggy or her paperwork were so nice and helpful, it took 3hrs to collect her and put her on the next plane, they also really liked her which was very nice. Thanks for complimenting her shiny coat, in addition to her kitten biscuits I also feed her baked chicken twice a day, I can't believe it makes her coat so nice, but I can't think of what else it would be.
Thank you so much Monique, I felt confident you would take good care of Ziggy, you have been very thoughtful and professional from day one, I'm very happy we used your service, I would recommend you to anyone who might need pet transport in you area. My husband thanks you also.
Lisa Horowitz (Ziggy - Domestic Cat: Auckland, NZ to Los Angeles, USA
Glad you received the payment ok, thanks for letting me know.
Ted has arrived safe and sound -rather jet lagged and bemused in his new surroundings but making himself at home and adapting really quite quickly! After all it was one heck of a journey from New Zealand, the temperture difference alone is enough to confuse him - we had freezing fog on the drive back from Heathrow and temperatures of -6C last night!!
It's so lovely to see him, he was so excited at the pick up centre and crying and kissing both me and Steve!! I couldn't believe how skinny he was, he's always been trim but weighed 42Kg when I left 5 months ago now he's about 37kg!! He's scoffed a big bowl of food and loads of water last night so with a bit of extra tucker I'm sure I can get some meat on those sticky out bones again.- life on the farm must have been full on!!
No matter the cost it was worth it, just to have my family back together again! He's not traumatised or unwell after the experience at all. It must be down to your care and attention. Thank you so much! It has been a pleasure to deal with you, very professional and efficient at communication whilst retaining that all important personal touch. I felt sure that everything would go well with you looking after it! Thank you so very much!
I've attached a picture of me and my boy for your rogue's gallery!
Best wishes for Christmas and I wish your business goes from strength to strength!
Mandy Morgan and Ted!
(Ted - German Shepherd: Auckland, NZ to London Heathrow, UK
Libby was so pleased that Sheldon arrived safely and
has settled really quickly into his new home. She was
able to pick him up at about 9.30pm last night which
was an hour earlier than thought.
Thank you for all your help and we have been absolutely delighted with how simple you made the process, especially handling the problem with the MAF certificate.
(Sheldon - Domestic Cat: Auckland, NZ to Melbourne, Australia)
Sorry if I write so late but I had a very very busy time in Italy.
As you can see Agatha is very happy in Italy and the three dogs have a very good time together.
The two old dogs are finally revitalized by her energy. The cat is not very happy and complains a lot, but everything is very funny. Thank you for everything, the vet in Italy told me that Agatha was not stressed at all of the long flights. You, the cage and the good flight company made the difference! Maybe next year she comes back, you never know.
(Agatha: Cavalier King Charles Spaneil: Auckland, NZ to Rome, Italy)
As you can see Hannibal arrived just fine. He was absolutely exhausted and a bit dirty but very, very happy to get of the crate. He can't seem to get enough of the cuddles and is so pleased to be able to sleep with each one of our girls in turn. He does have his days and nights mixed up at present and woke up at 3:30 this morning, made his presence loudly known and wanted to play.
We are very grateful for the care you gave him and the extra time you spent with him. And we are very happy to have him back with us once again.
Melody Fidecaro & family
(Hannibal - Balinese Cat: Auckland, NZ to Los Angeles, USA)
Thanks for your quick answer as usual!
Summer is starting slowly here... weather is getting crazier every year!
Lluna is in Corsica! She's a world traveler now
(Lluna - Domestic Cat: Auckland NZ to Barcelona, Spain)
We just wanted to send you a big thank you, everything went to plan and Tui is doing well.
She settled in really well, however she did have kennel cough for a few weeks, but I think she picked it up here at a dog park.
Thanks again for making our big move so much easier.
Mark and Mags Purdie
(Tui - Cocker Spaniel: Auckland, NZ to London Heathrow, UK)
I'm sorry that I haven't been in touch with you since we saw you at the airport. Things have been pretty hectic since I started working. First of all, I would like to say THANK YOU for making Kubi's arrival in Brunei possible. I don't know what I would've done without your help!
I know that you must be wondering how Kubi was during our flight in Nov 08. I could not stop worrying about Kubi throughout our 11 hours flight from Auckland to Brunei but to my surprise, he was doing great! He appeared to be stressed out a wee bit initially at the airport but once we let him out of his cage, he settled quickly at home in a day or two. Now, he's in the process of getting to know another cat of ours, Kobi (male Persian) and they are behaving and kind to each other. He is enjoying the humid and sunny Bruneian climate but sometimes, he misses the Invercargill chills that he would fall asleep under the air conditioner!
As a token of our appreciation for all your care, hard work and help, I've included the most recent photo of Kubi. If I have friends or relatives who are interested to bring their pets back to Brunei, I know who to recommend - Aeropets!! Till then, take care and all the best.
Niza, Elham & Kubi
(Kubi: Domestic Cat: Auckland, NZ to Brunei)
Spice finally arrrived safely after what seemed to me like an eternity. She was OK but had pee'd and poo'd on the way. Hardly seems possible that they wouldn't, really. But she looks good.
I finally heard the news about 11pm last night.
Thanks again for everything.
(Spice - Devon Rex: Auckland, NZ to Amsterdam, the Netherlands)
Just to advise both Baylee and Sampson are settled in well to their new home, they will be pleased like Jayne & I when our furniture arrives in the next week or so. Sampson loves the air con and cool tiles on the floor and both like the grass we finally got in yesterday..
I imported my 5 yr old Dalmatian and 5 yr old Boxer into Abu Dhabi, United Arab Emirates (UAE) from New Zealand in March 2008. I utilised the services of Aeropets for the export component in New Zealand which consisted of documentation, pre flight MAF vet check, provision of cages and organization and booking of flights etc.
As Sampson is a boxer and because of his snub nose a lot of airlines would not carry him or other snub nose breeds. Monique actually came back with 2 options of airlines where others had sad we could not fly him at all, leaving him behind wasn't an option. Monique got a flight with minimal stop over and transit time, this included additional permits to be arranged for Hong Kong which was also taken care off. I put Monique in touch with our importer in Abu Dhabi and between the 3 of us we got it all sorted out. It went extremely well and ran to plan all the way.
I recommend them for anyone looking at international travel of their pets, you will know they will be in good hands and the process which is complicated can be completed smoothly with them.
I used AVC for the local coordination of the import permits in Abu Dhabi as well as taking care of the customs clearance at Dubai Airport and then the transport of both dogs from Dubai to Abu Dhabi. As we did not have a place to live in when the dogs arrived they spent 10 days in the AVC kennels. I visited them there a couple of times and they were both happy and in good shape. The kennels were clean and had both indoor and outdoor areas. Each dog had a dedicated handler and in our case both had the same handler that looked after them, On visiting I could see they liked their handler which was very reassuring especially as Samson is more selective of people and therefore I could see they were being well looked after.. The dogs are adapting well to the heat, only up to 38 degrees to date but seem to be fine, they love the air con and cool tiles on the floors just need plenty of water around and a cool place to chill out in.
All the staff at AVC have been very helpful both via e-mail between Abu Dhabi & NZ and on the ground here in Abu Dhabi..
Sean & Jayne
(Baylee and Sampson - Abu Dhabi, UAE)
We've got Toby, he's really happy :)
(Toby - Spoodle: Auckland, NZ to San Francisco, USA)
Thanks very much for your superb service in getting our Ruby to us here in Oz.
She arrived safely and was so excited to see us.
She is back to her normal self now as the last 4 months were a little confusing for her, but she is now completely relaxed to be back with her family.
I would strongly recommend yourself and your company to anyone that requires pet transport as your service is highly professional, friendly and totally 100% reliable.
You are the best
Thanks again and we hope that you have a lovely weekend.
Steve & Kim Steel & Ruby
(Ruby - Border Collie Cross: Auckland, NZ to the Gold Coast, Australia)
Just a quick letter of thanks Nikola arrived safe and sound and is loving the Australian sun.
He has settled very quickly and looks like the travel experience did not affect him too much.
Thank you for looking after him so well and making this such a good experience. 10 out of 10 for service!!
Gerhard & Kathryn Pretorius
(Nikola - Domestic Cat: Auckland, NZ to Brisbane, Australia)
Hi There Monique, plane landed at 7 on the dot and she seems no worse for wear from her big journey. Thanks so much for the pick up and getting her on the plane, and at such short notice. Will defiantly use you guys again in the future.
(Border Collie Puppy: Auckland, NZ to Oamaru, NZ)
Aimee arrived well in Germany and was picked up by Christine. She seems to be a bit upset still (she doesn't like changes at all), but is settling in well.
Your service was fantastic, thank you very much for that.
Your service and preparation have been great because there way no delays, no problems at all and a great communication from your side.
Thanks again a keep up the great work!
Christine will email you too, but you got one more satisfied client!
(Aimee - Domestic Cat: Auckland, NZ to Frankfurt, Germany)
I wanted to thank you very much for the wonderful service. You made the entire process so simple and stress free, particularly knowing you're not only an expert in the field of pet transport but also acertified vet, Alf & Honey couldnt have been left in more capable hands! We were so relieved when we got the call from Qantas advising us that Alf & Honey were well and waiting for their pick up. It appears they handled the wholeexperience a lot better then we did! Both have settled into their new home and surroundings fabulously.
(Alf - Sharpei and Honey - Domestic Cat: Auckland, NZ to Sydney, Australia)
duncan and i would just like 2 say a huge thank you for all your work getting loki onto his flight. We really appreciate the time you have taken for us and we have felt more than comfortable with loki being in ur hands, usually im pretty paranoid about loki being with new people. So a huge huge thanks in helping us get our baby over here, and you can count on me telling everyone what a fabulous job you have done.
Many many thanks,
(Loki: Auckland, NZ to Perth, Australia)
I would like to thank you two for making our move from Matamata (NZ) to Perth (AUS) stress free. Our two dogs Narco (Rottweiler) and Jess (Border Collie) are big babies when it comes to be away from us and you two made their move the easiest part of moving to Perth. Both dogs were treated like Queens by you and it made us feel completely at ease about the whole situation. Especially me who hadn't seen the dogs in over four months by the time they arrived in Perth. They have settled in really well and are enjoying life in Australia. I would and have recommend you to anyone who has asked about moving from NZ and wanting to take their pets . You guys are great and have that natural love for animals which makes us owners feel great and at ease. Moving country is hard enough with organising furniture etc, let alone pets, but with people like you two it is easier.
Monique, we can't thank you enough for what you did for Narco & Jess and us. It was a lot of fun picking them up from the airport, luckily enough I had met someone who worked in the Live Animal part a few days before they arrived and he told me exactly where to go to get them, as I didn't get any notification from the Airline. Also he got our two babies through before anyone else. Narco was funny as I was worried that maybe she forgot me, but you should have seen her when I spoke to her through the cage - she just about broke through!!!!!!
Thanks again and believe me I will be recommending you.
(Narco and Jess: Auckland, NZ to Perth, Australia)
Thank you for your fantastic service. Levi arrived in Brisbane safe and sound but tired. He is back to his normal busy self.
Will reccommend your company to others.
(Levi - Bichon Frise: Auckland, NZ to Brisbane, Australia)
I want to thank you for all your help and care when dealing with this very tough situation.
Thank you for your patience and answering all my questions. Thank you for taking care of all the arrangements for Charli's safe trip to Canada. I would recommend your services to anyone and if you ever need a reference for that, please feel free to ask. Charli and I thank you for your superior care to us both.
(Bonnie - Labradoodle: Auckland, NZ to Vancouver, Canada)
Just to let you know, all 5 dogs and I arrived safe and sound in Rockhampton yesterday afternoon :) I had no trouble at all booking them on their domestic flight, the crew were very helpful, and I was even able to get them all out at Brisbane, and toilet them before they continued on to Rocky.
Thanks very much for all your assistance, you helped make a fairly stressful process run perfectly smoothly, all your instructions were easy to follow, and it cost me a lot less than it would have done elsewhere :)
Brigid Banas, and Puzzle, Pixie, Billy, Jake & Poppy
(5 x Dogs: Auckland, NZ to Brisbane, Australia)
yes we collected them, my little girl Emma was jumping up and down and could hardly contain herself.
thank you, what a sturdy cage it is!!
yes they are beautiful dogs, especially our gentle giant Tess.
THANK YOU so much for everything, you have been an amazing lifeline for us and 100% of the way I felt connected to them through you. You are very professional to deal with and I am so grateful how you went out of your way when the floods affected our trip.
Thanks again, I highly recommend your service to anyone traveling with their pets.
(Junior - Miniature Pinscher: Auckland, NZ to Brisbane, Australia)
Thank you so much for being such a nice person. I understand and it is tru accross the board, that person who love animals are wonderful people. . god bless you.
Thank you Raj
(Xena - Cat: Auckland, NZ to Melbourne, Australia)
Thank you so much for looking after Fluffles and Gonzo tonight. You have been great to deal with. I would like to email your manager to let him/her know how impressed I am with your wonderful understanding for my flight date changes a couple of times and your efficient friendly way you dealt with me.
Keep it up you have made me feel at ease from day 1 of my enquiry.
Once again, thank you heaps.p> I will email you once I get them both tomorrow to let you know how they travelled. Sandy:-)
(Fluffles and Gonzo - Cats: Auckland, NZ to Melbourne, Australia)
thanks once again for everything you did..you really
made it a lot easier for me and the trust thing was a
big thing for me which you got from me straight
away..so well done on having such an excellent company
and a way with animals
all the best in future..i
will recommend you in a heart beat!
(Blaze and Pounamu and Kahu - Auckland, NZ to Cairns, Australia)
Our dogs have arrived safe & sound! Everything went really smoothly and we're all delighted to have them back. Thank you so much for all your help & organisation, the dogs don't even seem fazed by the flight. We will certainly recommend you to anybody else who may wish to transport their pets.
Daniel, Sarah-Jane & extended family. X
(Breagha and Skye - Siberian Husky Dogs: Auckland, NZ to Perth, Australia)
Sorry about the delay in sending this. Wanted to thank you for all your help & excellent service in sending my Cous Cous to me. She is finally home & safe wit me, she is settled & enjoying her new surroundings.
Your communication through this process has been beyond excellent & will definately be recommening your services to all friends & family.
Hope you enjoy your weekend.
Once again thank you.
(Cous Cous - Domestic Cat: Auckland, NZ to Sydney, Australia)
I am ever so grateful for
all you have done to assist in getting George over. I
know its your job, but I truly believe you went outside
the call of duty in easing some of the tensions and
apprehension I was feeling right up to Georges
departure. From the bottom of my heart a
very big thank you to you and your company. Will email
to let you know how hes settling down. God bless you
Monique for help
(George - Maltese Dog: Auckland, NZ to Perth, Australia.)
Sorry for the late reply. Miya has arrived safely on
tuesday night.Thank you so much for all the kind
consultant and in making things happen.Miya cannot
possibly be able to join us in Taiwan without your
kindly help!We all do really appreciated it~ ^^
Thanks again, and have a lovely weekend!
(Miya - Cat: Auckland, NZ to Taipei, Taiwan)
We collected the two dogs earlier this evening and have enjoyed their somewhat subdued company since. I have no doubt they will revert to playful and feisty as soon as they sleep off the long trip. Thankyou for your service and the friendly manner in which you answered all my questions.
(Jackson and Zeta - Brittany Dogs: Auckland, NZ to Melbourne, Australia)
Bailey and Stella arrived in fine fettle yesterday! Both very boisterous, Stella had made firm friends with the DEFRA people and they didn't want to let her go.
Thank you very much for looking after my fur babies. It made a huge difference to my stress levels knowing that they were in safe hands. It's truly wonderful having my family all together again.
Thank you for everything,
(Bailey - Labrador and Stella - Tonkinese: Auckland, NZ to London Heathrow, UK)